What Your Customers See

Once you have enabled App Store access for a customer account, their administrators will see the 8x8 App Store directly within the 8x8 Admin Console — no separate login or setup required on their side.

Finding the App Store

Your customer's administrator logs into the 8x8 Admin Console as normal. Under the Setup section on the home page, they will see the 8x8 App Store tile. Clicking it opens the App Store in a new tab.

The terms window on first entry

Once 8x8 has published the resale end-customer terms, the first time anyone at the customer opens the App Store a Terms & Conditions window covers the whole page, and nothing else is reachable until it is accepted. Your customers see a document written for the resale relationship — the 8x8 App Store Resale End Customer Terms of Use — not the general Terms of Use that 8x8's direct customers accept. They tick a box and click Agree and continue; there is no scrolling requirement.

Until those terms are published, no window appears and your customers reach the App Store directly. Nothing is required of you either way — 8x8 turns this on.

The acceptance is recorded once for the whole account, so it does not reappear for their colleagues. It is separate from the paid-app terms you accept as the reseller: yours cover the apps you put in their catalog, theirs covers their own use of the App Store.

If a customer asks why they are being shown terms at all, or why the document differs from a colleague's at another company, this is the reason. They do not choose which document they get — the App Store serves the resale one because their account is yours.

With free apps enabled

If you have enabled App Store access for the account (without enabling paid apps), the customer's administrator will see only the free apps in your catalog. In the example below, three free apps are available: Conversation Intelligence, 8x8 Workforce Management, and Journey IQ.

With paid apps enabled

If you have also enabled Paid apps for the account, the full catalog becomes visible — including any paid apps. In the example below, AI Studio now appears alongside the free apps.

Note: AI Studio is shown here as the current paid app in the catalog. As the 8x8 App Store grows, additional paid apps will appear here automatically for any account that has paid apps enabled.

What the customer controls

Once the App Store is visible, the customer's own administrators can browse, install, and manage apps themselves — within the apps you have made available to them. As the reseller, you remain in control of which apps are in their catalog and whether paid app access is on or off.