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Accounts Management

Accounts management is where you turn on the App Store — and optionally paid apps — for each of your customer accounts. You control access at the individual account level, so you can onboard customers at your own pace and tailor access to their needs.

Navigate here via My Accounts → Accounts management.

The accounts table​

The page header shows how many accounts you manage, with a search box, a Filters button and a Refresh table button. Open Filters to narrow the table by Store access or Country; Clear all resets them.

Each row shows:

  • Account name
  • Credits used for the current month
  • Budget — the account's monthly budget, if one is set
  • Country
  • Paid app status — for example Running, or No paid apps if paid apps are off
  • App Store access toggle
  • Paid apps toggle — only available once App Store access is on
  • An Edit (pencil) icon that opens the account's detail page

The table shows 50 rows per page; use the controls at the bottom to change the page size or move between pages.

Accounts management table

Turning on App Store access (free apps)​

Switching App Store access on for an account immediately gives that account access to all free apps in your catalog. No further confirmation is required.

Tip: App Store access on its own does not enrol the account in paid app billing. The customer's admins will see free apps in their App Store and can install them, but paid apps will not be visible until you also turn on Paid apps for that account.

Changing several accounts at once​

Tick the checkbox beside each account you want to change (or the checkbox in the header to select the whole page). The header switches to show how many accounts are selected, with two actions:

  • Enable App Store Access
  • Disable App Store Access

Click Clear to drop the selection. Paid apps are always turned on one account at a time, so you see the charge for each account before you confirm.

Bulk selection with Enable and Disable App Store Access actions

Turning on paid apps​

Clicking the Paid apps toggle opens the Paid Apps panel on the right. It shows the account name, country, and the charge that applies — for example, "This Account will be charged £0.0149 per Credit for all use of Paid Apps, invoiced monthly in arrears unless otherwise specified by 8x8." Review the details and click Enable Paid Apps to confirm, or Cancel to close without making changes.

Paid Apps confirmation panel for an individual account

About the rate: The credit rate shown is based on your local currency and the commercial terms agreed with 8x8. If you have any questions about your specific rate, please contact your 8x8 account manager.

Free credits: Turning on paid apps for an account also adds free credits to your pool — see Free Credits Management.

Per-account confirmation: Each time you turn on paid apps for an account, you are shown the applicable charge so you are always aware of the cost before confirming. An email confirmation is also sent once paid apps are on for that account.

Viewing and managing an individual account​

Click the Edit (pencil) icon on any row to open the account's page. The header shows the account name and country, whether App Store access and Paid apps are on, and the account's Plan. Below it are four tabs.

Credits Usage​

Credits used over the selected period (Last 7 days by default) as a daily chart, a breakdown by app, and a Monthly credits usage table. The monthly table fills in as each billing month closes.

Account page — Credits Usage tab

Budget & Alerts​

Set limits for this one account:

  • Monthly Organization Budget — click Add budget to set the account's monthly credit budget. It applies to all credit-consuming apps unless an app has its own budget.
  • Email alerts — get an email when the account's usage reaches the thresholds you choose.
  • Hard stop — stops the account's paid apps when usage reaches 100% of its budget. Set a budget first; the hard stop can't be turned on without one.
  • Per-app budgets — give an individual app its own budget (a share of the account budget) and stop just that app when its budget runs out. Apps without their own budget follow the account budget.

Budgets run on the calendar month (UTC), so usage and alerts reset on the 1st. Accounts on negotiated pricing track their budget in credits rather than currency.

Account page — Budget & Alerts tab

Add budget dialog for an account

Stopping an account at a limit: This tab is the only place to set a hard stop. The budget on the main Budget & Alerts page is for notifications only and never blocks an account.

Free credits​

Shows your remaining free credits pool and how many credits this account has received. Click Add credits to send it more. See Free Credits Management.

Account page — Free credits tab

Apps management​

Lists the apps this account can use, with each app's type, category, stage, install status and usage. By default an account uses your full catalog from Apps Access; switch an app's Access off here to hide it from this account only.

Account page — Apps management tab

Removing app access: Hiding an app from an account does not uninstall it if the customer has already installed it — the app keeps working until the account's own administrator uninstalls it.

Edit access​

Edit access in the account header opens a panel where you can switch App Store access and Paid apps on or off for this account, then Save.

Edit App Store access and paid apps panel