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Apps Access

Apps Access is your reseller-level catalog switch. It controls which apps from the 8x8 App Store are visible and available across all of your customer accounts.

Important: An app must be enabled here before it can be assigned to any individual account. If an app is not added to your Apps Access catalog, you will not be able to permission it to your customers — even if the app is available in the wider App Store.

From the left navigation, select My Accounts → Apps Access.

The table lists every app in the 8x8 App Store with its Type (Free or Paid), Category, Stage (Labs, Beta, EAP and so on), how many of your accounts have Installed it, its Usage, and an Access toggle. Use the search box, or open Filters to narrow the list by Installed, Type, Category or Stage.

Apps Access page with Access toggles

Choosing apps​

Switch Access on for each app you want your accounts to see, and off for each app you want to hide. Each change is saved straight away, and a message confirms it. To change several apps together, tick the checkboxes beside them (or the header checkbox to select them all), then click Enable access or Disable access.

The Access switches and the two buttons stay inactive while the app list and your saved selection are still loading, and if either of them fails to load — in that case an error message appears above the list and you should reload the page.

Switching off the last app in your catalog asks you to confirm first, because your accounts would then have no apps available.

You are not required to include paid apps — if you only want to offer free apps to your customers, switch on only the free apps.

Including paid apps — Reseller Agreement​

The first time you switch on a Paid app, the Reseller Agreement opens before the change is saved.

This agreement confirms that:

  • You accept the 8x8 App Store — Paid Apps Terms (v1.0.0)
  • You accept each paid app's own reseller terms, shown below the agreement in the same window, on your own behalf and on behalf of every account you enable for paid apps
  • You will be charged at the rate specified in your commercial agreement with 8x8 for all paid app usage across accounts you enable
  • Charges are invoiced monthly in arrears

Scroll to the bottom of the terms, then read on to the charges note underneath the terms window — Agree and continue stays inactive until you have reached the end of both. Click it to accept the agreement and turn the app on. If you close the window instead, the app stays off.

If a paid app's terms are missing: when a paid app in your selection has no published reseller terms, the window names the app and Agree and continue stays inactive. Contact 8x8 support — those terms have to be published before that app can be enabled.

Rarely, an app's terms can become unavailable in the moment between the window opening and you clicking Agree and continue. Your acceptance is still recorded, and a message then names the app it does not cover. Because this is a one-time step, you will not be asked again — so contact 8x8 support about that app, and do not enable it for your accounts until they confirm its terms are published.

One-time step: The Reseller Agreement — and every paid app's own terms shown alongside it — is a partner-level acceptance. You only need to accept it once — you will not be prompted again when enabling paid apps for additional accounts, or when you add another paid app to your catalog later. If you need the reseller terms for a paid app you added after accepting, contact 8x8 support.

A paid app already in your catalog: if your catalog held a paid app before you accepted the agreement, a message at the top of Apps Access asks you to accept it. Click Review and accept to read and accept it. Your catalog does not change.

Reseller Agreement modal showing the per-credit rate

About the rate: The credit rate shown in your application is based on your local currency and the commercial terms agreed with 8x8. If you have any questions about your specific rate, please contact your 8x8 account manager.

After you switch an app on​

Once an app's Access is on, it is available to assign to individual customer accounts via Accounts management.

You can return to Apps Access at any time to add more apps to your catalog. Switching an app's Access off stops it being offered to your accounts. You can't switch off an app that any of your accounts still has installed: a message names the app and those accounts, and the app stays on.